Shipping and Policies

Shipping: Canada and USA orders are shipped at no cost with insurance, takes 4-7 days. Please contact us for orders outside of Canada and USA. 

Policies

Authenticity Card: Every order comes with hand-written description of the item you purchased from Jaethejeweller. This card can act as proof of purchase and complementary inspection/cleaning, this does not include shipping. 

Final balance payment: If customer does not pay in 30 days, we have full authorities over the custom jewellery once 30 days past.

Refund and exchange

All sales final and deposits are not refundable excluding certain conditions such as item defected as brand new and incorrect order.