Shipping
All orders are shipped with insurance, generally takes 1-7 business days to arrive.
Please contact us for International (orders outside of Canada and USA).
Tariffs and extra fees by shipping carrier are responsible by the customer.
Policies
Final balance payment: If customer does not pay in 30 days, we have full authorities over the custom jewellery once 30 days past.
Refund and exchange: All sales are final and deposits are not refundable excluding certain conditions such as brand new item defected and incorrect order.
All product includes lifetime complimentary cleaning every month. must show receipt
Metals
925 Silver, 18K Gold, and 950 Platinum
For special request we can change metal purity after confirming with us.
Gemstones
Jaethejeweller utilizes vs+ def Natural None - Faint Fluorescence diamonds.
We utilize precious Natural gemstones from no treatment to permanent treatments that are approved by Jae.
Oiled, filled, coated, healed, diffused, and other treated gemstones that do not meet Jae’s standard are not used here.